FAQs
- Shipping
- Delivery
Allow 3-5 business days for your order to be processed in our distribution center in Waterbury, CT. Ground UPS shipments take 1-7 business days to reach any location in the continental US from our distribution center. Please note that we are unable to ship outside the US, to APO/FPO addresses or to PO Boxes. Please add an additional $20 for shipping to Alaska, Hawaii, Puerto Rico and US Virgin Islands.
Delivery charge of $35 for Alaska, Hawaii, Puerto Rico and US Virgin Islands still apply. - Shipping
Allow 3-5 business days for your order to be processed in our distribution center in Waterbury, CT. Ground UPS shipments take 1-7 business days to reach any location in the continental US from our distribution center. Please note that we are unable to ship outside the US.
Portmeirion Group Designs, LLC ships packages via UPS Ground or Fed Ex. Flat rate shipping is $15 per order.
Delivery charge of $35 for Alaska, Hawaii, Puerto Rico and US virgin Islands still apply.
- Returns & Refunds
We hope that you are pleased with your Portmeirion merchandise and your online experience. Portmeirion Group USA stands behind our products and consumer services. If you are not completely satisfied with your purchase, please get in touch with us. The information below should answer any questions you may have. You can contact us at (888) 778-1471 or customerservice@portmeirion-usa.com.
- Changing or Cancelling an Order
To change or cancel an order, please contact customerservice@portmeirion-usa.com or call (888) 778-1471. Please note that as most orders are processed within a few hours of receipt, once an order is processed into our system, we may be unable to make changes or cancel it.
See Changing or Cancelling in our Terms and Conditions for full details.
- Problems Placing An Order
We are currently experiencing a temporary issue processing Discover cards, we apologize for the inconvenience this may cause. If possible, please use another method of payment.
Alternatively, we are able to place the order and take payment over the telephone.
Our Customer Service departments are located in Waterbury, CT and Santa Fe, NM. Office opening hours are Monday through Thursday 9 a.m to 6:30 p.m (ET) and Friday 9 a.m to 4 p.m.
Call us Toll Free (888) 778-1471 - Tracking your Order
You will receive an email notice with the UPS tracking number when your order ships
- Contact Us
- By email: customerservice@portmeirion-usa.com
- By telephone: Customer Service (888) 778-1471
- By fax: (203) 573-9561
- By mail: Portmeirion Group Designs LLC., 105 Progress Lane, Waterbury, CT 06705
- I have a discount code but it isn't working
Many of our discount codes are subject to terms and conditions. We would recommend checking Promotional Discounts Terms and Conditions first to ensure your order qualifies for the promotion. Alternatively, you can contact us via telephone or email to discuss further.
- What do I do if items arrived broken or I am unhappy with the quality of the products received?
If your products arrive broken or you are unhappy with the quality, please send an image of the affected items to us via email at customerservice@portmeirion-usa.com within 30 days of receipt of your order and include a note of your name, order number, and confirmation of which item(s) are broken/faulty.
- Proposition 65 Warning For California Residents
Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead - a chemical known to the State of California to cause birth defects or other reproductive harm.
We hope you are pleased with your order, but if you wish to return your purchase, or part of it, we will be happy to refund or exchange the new, unused merchandise within 30 days of the date shipped when accompanied by the packing slip included with the shipment.
If the goods are returned due to an error made by Portmeirion Group USA or if the goods are defective or damaged in transit, we will replace where possible or refund the purchase price in full, including taxes. Shipping/handling fees are non-refundable.
To return your purchase(s), please fill in the return form on the order packing list and follow the instructions for return to us. We recommend using FedEx or UPS to ship the return as you are able to track your package. Please ship your item in the original packaging with the form to:
Portmeirion Group Designs LLC
105 Progress Lane
Waterbury, CT 06705Please allow 14 business days for us to process your return. Should you have any questions, please contact us at customerservice@portmeirion-usa.com or call (888) 778-1471 within a reasonable time (usually 28 days from delivery). See Returns in our Terms and Conditions for full details.
See Returns in our Terms and Conditions for full details.
- Delivery