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SHIPPING INFORMATION

Allow 3-5 business days for your order to be processed in our distribution center in Waterbury, CT. Ground UPS shipments take 1-7 business days to reach any location in the continental US from our distribution center. Please note that we are unable to ship outside the US.

Portmeirion Group Designs, LLC ships packages via UPS Ground or Fed Ex. Flat rate shipping is $15 per order.
Delivery charge of $35 for Alaska, Hawaii, Puerto Rico and US virgin Islands still apply.

Area Cost Courier Delivery Timeframe from Order Placed
Majority US $15 UPS/ Fed Ex 4-14 business days
Alaska $35 UPS/ Fed Ex 4-14 business days
Hawaii $35 UPS/ Fed Ex 4-14 business days
Puerto Rico $35 UPS/ Fed Ex 4-14 business days
US Virgin Islands $35 UPS/ Fed Ex 4-14 business days
APO/FPO PO Box Addresses $15 UPS SurePost or FedEx SmartPost No shipping time guarantee
PO Box Addressed $15 UPS SurePost or FedEx SmartPost No shipping time guarantee
We can ship to APO/FPO addresses or PO Boxes, using either UPS SurePost or Federal Express SmartPost, both of which coordinate final delivery to the recipient through the US Postal Service. For shipments requiring UPS SurePost or FedEx SmartPost for delivery to a PO Box, please add 3-4 days to estimated ship time. There is no shipping time guarantees for delivery to APO/FPO addresses with these services.

Estimated shipping times apply to in stock merchandise.  Please contact customer service to verify availability. Portmeirion Group Designs LLC retains the right to require signature for receipt of select orders.Allow 3-5 business days for your order to be processed in our distribution center in Waterbury, CT. Ground UPS shipments take 1-7 business days to reach any location in the continental US from our distribution center.

You will receive an email notice with the UPS tracking number when your order ships. If you have questions regarding your shipment, please contact Customer Service, toll free at (888)778-1471.


Seasonal Shipping
  • Thanksgiving Day (November 28, 2024) - order by November 20, 2024
  • Christmas Day and Start of Hanuakkah (December 25, 2024) - order by December 16, 2024
  • Warehouse Closure: Orders placed from January 1, 2025 until January 5, 2025 will not be processed until January 6, 2025
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